A little help from HelloAmino
Good questions.Clear answers.
Choosing a mix? Planning your first order? Find a little help right here.
Jump to a topic.
Choosing your favourites
Where should I start?
Are your mixes gluten-free?
HelloAmino makes gluten-free protein baking mixes and sips. Check the ingredient and allergen information on the specific product you’re choosing, especially if you have other food allergies.
Where can I check ingredients and allergens?
Open the Ingredients and Allergens sections on each product page, and check the label on your pouch before using it. Ingredients vary between mixes, so don’t assume one product has the same allergens as another. If you need more detail before ordering, ask us.
Are the nutrition numbers for the dry mix or the finished recipe?
The nutrition values shown on our product pages are for the dry mix and the labelled serving size, unless specifically marked “as prepared.” Milk, eggs, oil, toppings and other additions change the nutrition of the finished recipe.
How many servings are in a pouch?
It depends on the mix and pouch size. Check the product’s Nutrition Facts table and package information for the serving size and servings per container. Compare the same serving size when comparing products.
Why do some Limited Editions say “The Collective”?
Some Limited Editions are available through the Collective subscription rather than as a one-time purchase. A button labelled “The Collective” takes you to that option. Check the Limited Editions collection for what’s available now.
In the kitchen
Do I need to be an experienced baker?
Not at all. Follow the directions on your pouch, measure the ingredients and you’re on your way. Each mix has its own preparation instructions.
What do I need to add?
That depends on your mix. Check its preparation directions before you start, and follow the quantities listed on your pouch. For our instant pudding mixes, use the high-protein milk called for in the directions.
Can I substitute ingredients?
For the results we’ve tested, follow the required ingredients and preparation directions. Use a substitution when we specifically recommend it for that mix. Other swaps can change the texture, taste and nutrition, and we can’t promise the same result.
Can I enjoy the latte mixes hot or iced?
Our latte mixes can be enjoyed hot or over ice. Follow the preparation directions for your specific mix, then make it your favourite kind of sip.
Where can I find recipes and serving ideas?
Visit our recipes for inspiration, and look for serving suggestions on product pages. Remember that toppings and added ingredients aren’t included in the dry-mix nutrition values.
How should I store my mix?
Follow the storage directions and best-before information on your pouch. For a question about a particular product or batch, send us the product name and lot information at support@helloamino.com.
Orders & delivery
Do you offer free shipping?
Our standard storefront offer is free shipping for orders over $95. Check the shipping options and final charges at checkout for your order. Fundraising bulk shipments have separate arrangements—see our fundraising page.
How long will my order take?
We aim to process orders within 1–2 business days. After dispatch, our shipping policy estimates 1–7 business days for Canada Post delivery. These are estimates, not guaranteed arrival dates. See our shipping policy for the details.
Can I pick up my order or get local delivery?
Check the delivery and pickup options offered at checkout for your order and address. Our Calgary shop and Sip Bar is at Unit 106, 4215 72nd Ave SE. For hours and directions, plan your visit.
Something is missing, damaged or wrong. What should I do?
Email support@helloamino.com with your order number, what happened and photos of the product and packaging where possible—ideally within 7 days of delivery. Keep the packaging and lot information. Don’t consume a product with a broken seal or one you suspect is unsafe.
Can I return my order?
Eligible unopened mixes may be returned with approval. Contact us within 14 days of delivery or pickup before sending anything back. Change-of-mind return shipping is your responsibility; Limited Editions, sale items and gift cards are excluded. Product quality or fulfilment problems are handled separately. Read our full refund policy.
My tracking says delivered, but I can’t find my order. Can you help?
Yes. Email support@helloamino.com with your order number and tracking details so we can help investigate with the delivery provider.
The Collective & gifting
Do I have to subscribe to shop HelloAmino?
No. You can shop our regular mixes as one-time purchases. The Collective is an optional subscription for keeping your favourites stocked. Products reserved for the Collective are identified separately.
What is the Collective?
The Collective lets you build a recurring order of HelloAmino mixes, with delivery every 30 or 60 days. It offers 10% off 4+ items or 15% off 8+ items, with free shipping. Visit the Collective for the current options and benefits.
How do I manage my Collective subscription?
Use Manage your subscription to review your upcoming order, swap favourites, skip an order, pause or cancel. If you need help with an upcoming shipment, contact support@helloamino.com.
Can I send HelloAmino as a gift?
Absolutely. Explore our gift boxes from the Gift Boxes link in the menu, or choose a gift card so they can pick their own favourites. Each gift box page explains what’s included.