Refund policy

A little less hassle. A little more help.

We want you to enjoy your HelloAmino favourites. If something isn’t right, let’s start with a conversation.

Changed your mind?

We accept eligible returns of unopened HelloAmino mixes purchased directly from us. Contact support@helloamino.com within 14 days of delivery or pickup, with your order number or proof of purchase.

Products must be unopened, with seals intact, and in their original packaging. Please contact us for approval and return instructions before sending anything back.

For change-of-mind returns, you’re responsible for return shipping. Original shipping charges are non-refundable.

Opened it? Let’s talk.

We don’t accept returns of opened food products or offer refunds solely because a flavour wasn’t your favourite.

However, if you believe there’s a problem with the product’s quality or safety, please contact us. Our unopened-return restriction does not prevent us from addressing a defective product.

Something arrived wrong?

If your order arrives damaged, unsealed, or with missing or incorrect items, please email support@helloamino.com, ideally within 7 days of delivery.

Include your order number, a description of the issue, and photos of the product and packaging where possible. Keep the packaging and lot information while we review your concern. Don’t consume a product if its seal is broken or you suspect it is unsafe.

For confirmed damage, defects or fulfilment errors, we’ll arrange an appropriate replacement or refund at no additional cost. Please don’t ship affected products back unless we ask you to.

A few final-sale favourites.

Limited Edition products, sale items and gift cards are not eligible for change-of-mind returns. This does not affect remedies for defective, damaged or incorrectly supplied products, or rights provided by law.

Picked the wrong mix?

Contact us to arrange an eligible unopened return. We don’t offer direct exchanges; you can place a separate order for the product you’d prefer.

Where’s my order?

If your delivery is delayed or tracking says “delivered” but you haven’t received it, contact us so we can help investigate with the delivery provider.

Please check your shipping address carefully before ordering. Additional delivery charges resulting from an incorrect address supplied at checkout may be your responsibility.

Your refund, explained.

Once we receive and inspect an approved return, we’ll let you know the outcome. Approved refunds go back to your original payment method for the amount paid for the returned items, including applicable taxes.

For change-of-mind returns, original shipping charges are excluded. Your bank or payment provider may take additional time to post the refund. If it hasn’t appeared within 15 business days of our refund confirmation, contact us.

Bought from another retailer?

Please contact the retailer directly for returns, exchanges or refunds under their policy. You’re always welcome to contact us about product quality or safety concerns.

We’re here to help.

Email support@helloamino.com with your order number and a few details.